Let’s admit it: it’s sometimes hard to stay on top of your property asset business. There is so much to do and you might not find the time for all of your tasks. At the same time, you need to know what is your overall business performance and how you’re performing compared to others in the market.
Finding the right balance between implementing your business strategy and following your business performance is the key element towards success. The best way to find the balance is by following the most important property management key performance indicators a.k.a. KPIs.
Next, we’re revealing you what these important KPI’s are and why they should be followed in your property asset business!
1. Vacancy rate
The vacancy rate is one of the most important KPIs you should follow. The vacancy rate is the percentage of all units that are available in your property. It’s the opposite of the occupancy rate which is the percentage of occupied units.
By following your vacancy rate and reacting on the high vacancy rates, you can drive more growth in your cash flow.
The calculation of the vacancy rate is done by taking the number of vacant units, multiplying that with 100, and dividing that by the total number of units. Therefore, the vacancy rate itself represents all the units that are ready to be rented, those that the tenant has exited and units that are not rentable at the moment because of renovations or repairs.
2. Tenant turnover rate
As a property manager, you probably relate that tenants are one of the most important aspects of your business. One tenant metric that should be followed is tenant turnover rate. It’s common for tenants to move every one or two years, depending on the unit’s market area.
If the turnover rate is significantly higher than average, there are some questions you should ask yourself. According to Buildium the questions could be the following ones:
- Are repairs and maintenance overdue?
- Am I missing standard rental amenities?
- Am I charging too much for rent?
- Am I unresponsive to residents’ concerns?
To help yourself to find out the “whys” when residents leave, you could ask them why they’re leaving and moving elsewhere.
When investing in commercial real estate, the first question might concern the yield of the property. Why? What is the big deal about yield?
Yield is an important way to measure the current and future income on the investment. The return you are now getting and what you are getting in the future is a key factor. Yield is the percentage based on property’s income/market value, running costs and annual income. Typically good commercial properties return a considerably higher yield than residential properties.
Most property managers will be able to find cost savings to improve the company’s revenue if they look critically enough at their R&M expenses.
OPEX, operational expenditures, are the daily expenses a company incurs to keep their business operational. These operational expenditures can be for example rent, utilities, property taxes, etc.
For you, the goal may be to maximize output relative to OPEX. This way OPEX will represent a core measurement and KPI of your property business’s efficiency over time.
5. NOI and Revenue Growth
NOI, Net Operating Income, is a calculation which is used to analyze the real estate investments that generate income. It equals property’s all revenue minus the necessary operating expenses. NOI serves as a way to analyze the viability of a property.
By knowing property’s net operating income, you know how much money it brings after covering all of its expenses and accounting for unrented time periods.
Moving towards faster and automated ways of operating
By following these 5 KPIs, you can ensure the long-term efficiency of the managed properties that will drive the growth in the cash flow and maximize returns for the investor. For growing revenue, you need to minimize the operational expenses and serve asset managers with CAPEX plans that optimize cost and tenant retention.
There are lots of information that customers require property managers to know at any given time. Let’s pose a question: if a customer asks you the vacancy rate of your portfolio at this very moment, will you be able to answer? If you answered ‘ yes’, you’re on the right track with your business. If ‘no’ or ‘not sure’, it’s time for you to concentrate on your property asset business’s KPIs and evaluate are you actually using the right tools to reach your business goals?
The world is changing towards faster ways of operating and you need to also adapt to that change. For your help, we have created Assetti – a property asset management solution. With Assetti, you can get access to your important KPIs and business information anytime, anywhere.